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Maybe I’m being too hard on them I hold National Geographic to a higher standard when it comes to customer service. I find this answer perfectly reasonable, from the organization’s perspective, but a little lacking in compassion. She then suggested you find the new CD set at your local library. No company can guarantee that an electronic product will never become outdated.” It is not a matter of ‘doing wrong’ to the customer but, rather, is the nature of technological advancement. She added, “Like every other business that sells electronic products, National Geographic has made products that are no longer sold because of advancements in the electronics industry.
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“While no one enjoys having to periodically replace or update our cell phones, computers, record players, vinyl records, 8-track players, videocassettes, VCRs, DVD players, dial-up Internet service, copper-cable telephone service, rooftop television antennas, home air-conditioners that use Freon, boomboxes, cars, analog television sets, incandescent lightbulbs, etc., ever-advancing technology sometimes requires it,” the representative noted. The email goes on to explain the problem of obsolescence. We regret any inconvenience this has caused you.” “As we have previously advised you, this product has been out of print, unavailable, and unsupported for a number of years now as new technologies and products have taken its place. “You said you feel you have been ‘wronged’ because this set no longer works,” a representative said. When you appealed the rejection, you received a note that I find troubling. Where my friends at the Society were wrong is in assuming that this was your problem, not theirs. If there’s one thing I’ve learned from advocating these kinds of cases, it’s to never say never.) The technology it sold you back in 2000 is no longer supported, and my own research suggests that you wouldn’t be able to easily make the CDs you own backward-compatible with your current PC. National Geographic is right, in one sense. I can’t be impartial in this case but I also can’t look the other way. My latest book, “How To Be The World’s Smartest Traveler,” was published by National Geographic. If I bought all of the issues of National Geographic on CD-ROM and could no longer view them, I’d also be unhappy.īefore we go any further, a big disclaimer: I am National Geographic Traveler’s reader advocate and an editor at large for the magazine. Sean Corcoran, Lawrence, Mass.Īnswer: This is not silly at all.
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I also wonder if the disks now being sold could soon be worthless because the Society again decides to abandon its obligations once it has a customer’s money in hand. I am rather offended that the only solution offered is that I pay for the exact same thing twice. But it appears to me that the Society made a decision not to fulfill its obligation in this instance. I would understand if the Society asked me to purchase the 2000s update or something, I’d understand that. The email went on to say I can now buy a 7 CD-ROM set. We apologize for any inconvenience that this may cause. No updates are available for this version of the software, and we are no longer able to provide any technical support for the CD-ROM collection. “Unfortunately, as technology changed and improved, the Complete National Geographic Collection on CD-ROM became outdated and was discontinued in 2002. An inquiry to the Society resulted in this email: No way to view the magazines or search them.
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I went to use the set the other day with my son, and I learned it was no longer “supported” by the society. Compare and buy travel insurance now at. Our unbiased comparison engine allows travelers to read reviews, compare pricing and benefits and buy the right policy with a price guarantee, every time. makes it fast and easy to compare and buy travel insurance online from top-rated providers.